![]() ![]() Jockeying happens when two or more service channels provide identical services, independently and with distinct waiting lines. In short, balking happens when the person’s tolerance for waiting is less than the anticipated waiting time at arrival. Ignoring the case of balking at arrival caused by queue capacity, balking happens when customers assess the waiting line, develop some opinion about the required waiting time (likely by scanning the queue length) and decide whether to join the queue or not. Customers’ impatience can lead to certain behaviors such as balking, reneging and jockeying. In an earlier blog I discussed some of the issues related to modeling customers’ behavior such as impatience, especially the balking behavior. ![]() of Computer & Information Technology, Arkansas State University This year the award was given to the following recipients:ĭr. ![]() The hope is that this practice will allow for better industrial engineering courses using ProModel and more simulation use in local companies, as well. This award aims to encourage young students to use more simulation technology to develop projects and analyze real or fictitious situations through the use of the ProModel modeling and simulation technology (ProModel® or MedModel®) as well as assisting teachers with simulation education. ![]() The Simula Brazil is a national award for simulation systems, organized and hosted by the portal “ which is sponsored by the Belge Consulting ( The award has institutional support of ABEPRO ( and SOBRAPO ( and is linked to the National Production Engineering Meeting (ENEGEP). Coincidentally, just a few days before the loss of our colleague, on October 6, 2015, the first ever ‘Rob Bateman’ award was delivered in the city of Joao Pessoa (north east coast of Brazil). ProModel friends and associates, last October 12 we lost a dear friend, Rob Bateman and it is very hard to believe that a year has already passed. ![]()
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